Boston & Cambridge Appliance Repair, Inc.
Last Updated: June 10, 2026
1. Introduction
These Terms of Service (“Terms”) govern your use of the services provided by Boston & Cambridge Appliance Repair, Inc. (“Company,” “we,” “us,” or “our”), including our website at bostonappliance.biz and all related communications, including text message (SMS) communications sent through our Jobber scheduling and communications platform.
By scheduling a service, submitting a request through our website, or providing your contact information, you acknowledge that you have read, understood, and agree to be bound by these Terms.
Boston & Cambridge Appliance Repair, Inc.
271 Main St, Ste 305A, Stoneham, MA 02180
Phone (Boston & Surrounding Areas): 617-262-5757
Phone (Cambridge, Somerville, Medford & More): 617-577-7277
Email: office@bostonappliance.biz
2. Services
Boston & Cambridge Appliance Repair, Inc. provides residential and commercial appliance repair and maintenance services in the greater Boston and Cambridge, Massachusetts area. Services are scheduled by appointment and subject to technician availability. We reserve the right to decline or discontinue service at our discretion.
3. SMS / Text Messaging Program
Program Description
Boston & Cambridge Appliance Repair, Inc. operates a text messaging (SMS) program (“the Program”) to communicate with customers about their scheduled service appointments and related matters. Messages are sent from our dedicated business number (781) 524-7118 using the Jobber platform.
Message Types
By providing your mobile phone number, you consent to receive transactional text messages from us, which may include:
- Appointment confirmations and reminders
- Technician on-the-way and arrival notifications
- Job status updates (e.g., parts ordered, work completed)
- Estimates and invoices
- Payment confirmations and receipts
- Customer support replies
Message Frequency
Message frequency varies based on your service activity. You can typically expect to receive 2–8 messages per service request.
Message and Data Rates
Message and data rates may apply. Standard carrier message and data rates may be charged by your mobile service provider. Boston & Cambridge Appliance Repair, Inc. does not charge a fee to participate in this messaging program.
How to Opt Out
To stop receiving text messages from Boston & Cambridge Appliance Repair, Inc., text STOP to (781) 524-7118 at any time. You will receive a one-time confirmation message, and no further messages will be sent to that number. You may re-enroll at any time by contacting us.
How to Get Help
For help with our SMS program, reply HELP to (781) 524-7118, or contact us directly:
- Phone (Boston & Surrounding Areas): 617-262-5757
- Phone (Cambridge, Somerville, Medford & More): 617-577-7277
- Email: office@bostonappliance.biz
Privacy of Mobile Information
Your mobile phone number and any information collected through our SMS program will not be shared with third parties or affiliates for marketing or promotional purposes. For full details on how we handle your personal information, please review our Privacy Policy: https://bostonappliance.biz/privacy.
4. Appointments and Scheduling
Service appointments are confirmed by our office staff by phone, email, or text message. We request that customers notify us at least 24 hours in advance if they need to cancel or reschedule an appointment. Boston & Cambridge Appliance Repair, Inc. reserves the right to charge a cancellation or no-show fee for appointments cancelled without adequate notice, at our discretion.
We will make every reasonable effort to arrive within the scheduled service window. Arrival times are estimates and may be affected by prior jobs, traffic, and other factors outside our control.
5. Payment Terms
Payment is due at the time of service completion unless prior arrangements have been made in writing. We accept Visa, Mastercard, American Express, Discover, and checks. Landlord and realty accounts may qualify for Net 60 payment terms by prior agreement.
Customers are responsible for all charges related to parts, labor, and any applicable service or diagnostic fees as quoted prior to work being performed. Invoices not paid within the agreed period may be subject to late fees and/or referral to a collections process.
6. Limitation of Liability
To the maximum extent permitted by applicable law, Boston & Cambridge Appliance Repair, Inc. shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to the services provided. In any event, our total liability to you for any claim arising from or related to these Terms or our services shall not exceed the amount actually paid by you for the specific service giving rise to the claim.
7. Disclaimer of Warranties
8. Dispute Resolution
In the event of any dispute, claim, or controversy arising out of or relating to these Terms or the services we provide, the parties agree to first attempt to resolve the matter informally by contacting us at office@bostonappliance.biz or 617-262-5757. If the dispute cannot be resolved informally within thirty (30) days, either party may pursue available legal remedies.
9. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the Commonwealth of Massachusetts, without regard to its conflict of law principles. Any legal action or proceeding related to these Terms shall be brought exclusively in the state or federal courts located in Middlesex County or Suffolk County, Massachusetts.
10. Modifications to These Terms
We reserve the right to update or modify these Terms at any time. When we do, we will update the “Last Updated” date at the top of this page. Your continued use of our services or your continued enrollment in our SMS messaging program following any such update constitutes your acceptance of the revised Terms. We encourage you to review this page periodically.
11. Contact Us
If you have any questions about these Terms of Service, please contact us:
Boston & Cambridge Appliance Repair, Inc.
271 Main St, Ste 305A, Stoneham, MA 02180
Phone (Boston & Surrounding Areas): 617-262-5757
Phone (Cambridge, Somerville, Medford & More): 617-577-7277
Email: office@bostonappliance.biz
SMS Support Line: (781) 524-7118 (reply HELP for assistance)
Privacy Policy: https://bostonappliance.biz/privacy
