Boston & Cambridge Appliance Repair, Inc.

Last Updated: June 10, 2026

Boston & Cambridge Appliance Repair, Inc. (“we,” “us,” or “our”) is committed to respecting the privacy of all of our customers and website visitors. This Privacy Policy explains how we collect, use, store, and protect your personal information, including information related to our text messaging (SMS) communications program.

1. Information We Collect

Our website is designed to provide information about the services we offer and to allow you to conduct business transactions with us. When you engage with us — whether by requesting a service appointment, making a payment, or communicating with our team — we may collect the following types of personal information:

• Contact information: Name, mailing address, phone number(s), and email address
• Billing and payment information: Payment method type and transaction records (we do not store full credit card numbers)
• Service history: Records of appliances serviced, job notes, and related appointment details
• Website usage data: Browser type, device type, IP address, and browsing patterns, collected through Google Analytics (see below)

Our site is structured so that you may use many of its features without identifying yourself. If you choose to provide personal information, it will be used only in accordance with this Privacy Policy.

2. How We Use Your Information

We use the information we collect to:

• Schedule and confirm service appointments
• Communicate with you about the status of a repair or service job
• Process payments and send invoices and receipts
• Provide customer support
• Send transactional text messages related to your active service requests (see Section 3)
• Improve our website and service offerings using anonymous, aggregated analytics data

We may occasionally use your contact information to send you information about services or offers that may be of interest to you. You will always have the opportunity to opt out of receiving such communications, and we will comply with all applicable laws regarding unsolicited contacts.

3. SMS / Text Messaging Communications

Boston & Cambridge Appliance Repair, Inc. uses text messaging (SMS) through our Jobber-powered scheduling and communications platform to keep customers informed about their service appointments and jobs. By providing your mobile phone number, you consent to receive text messages from us at the number provided.

Types of Messages We Send

• Appointment confirmations and reminders
• Technician on-the-way and arrival notifications
• Job status updates (e.g., parts ordered, work completed)
• Estimates and invoices
• Payment confirmations and receipts
• Customer support replies

Message Frequency

Message frequency varies based on your service activity. You can typically expect 2–8 messages per service request.

Message and Data Rates

Message and data rates may apply. Standard carrier message and data rates may be charged by your mobile provider.

Opting Out

To stop receiving text messages, reply STOP to (781) 524-7118. You will receive a one-time confirmation and no further messages will be sent.

Getting Help

Reply HELP to (781) 524-7118, or contact us at office@bostonappliance.biz or 617-262-5757.

Important: Mobile Data Sharing

Mobile information, including your phone number, collected through our SMS program will NOT be shared with, sold to, or disclosed to third parties or affiliates for marketing or promotional purposes. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. How We Store and Protect Your Information

We take reasonable precautions to protect your personal information from unauthorized access, disclosure, or misuse. Your information is maintained in our business management systems, which are protected by industry-standard security practices including restricted staff access and secure data transmission. While no system can guarantee absolute security, we are committed to safeguarding your data.

Payment transactions on our website are processed through secure, third-party payment processors. We do not store full credit or debit card numbers.

5. Third-Party Sharing and Service Providers

We do not sell your personal information to third parties. We may share your information with trusted service providers who assist us in operating our business, only to the extent necessary to provide services to you. These may include:

• Jobber — our scheduling, invoicing, and customer communications platform
• Payment processors — to process credit card transactions (Visa, Mastercard, American Express, Discover)
• Google Analytics — to collect anonymous website usage data (see Section 6)

These service providers are contractually obligated to use your information only for the purpose of providing services on our behalf and in accordance with this Privacy Policy. We may also disclose your information when required to do so by law, court order, or other legal process.

6. Google Analytics

Our website uses Google Analytics to track how visitors use our site. Google Analytics uses cookies — small pieces of data stored in your browser — to collect standard log information, browser activity, and visitor behavior in an anonymous form. This information does not personally identify any individual and is used solely to improve our website and better serve our customers.

Google may collect information such as your browser type, device type, and approximate geographic location based on IP address. For more information, visit Google’s Privacy & Terms. You may opt out of Google Analytics tracking by following Google’s opt-out instructions.

7. Links to Third-Party Websites

Our website may contain links to third-party websites provided as a convenience to our customers. Once you leave our site via one of these links, you are no longer on the Boston & Cambridge Appliance Repair website, and we are not responsible for the content, privacy practices, or information handling of those third-party sites. We encourage you to review the privacy policies of any external sites you visit.

8. Your Rights and Choices

You have the right to:

• Access your information: Request a summary of the personal information we hold about you.
• Correct your information: Ask us to update or correct inaccurate information.
• Delete your information: Request that we delete your personal information, subject to our legal and business record-keeping obligations.
• Opt out of SMS messages: Reply STOP to (781) 524-7118 at any time.
• Opt out of marketing communications: Contact us and we will remove you from any marketing lists.

To exercise any of these rights, please contact us at office@bostonappliance.biz or 617-262-5757.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will update the “Last Updated” date at the top of this page. We encourage you to review this policy periodically. Continued use of our services after any update constitutes your acceptance of the revised policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Boston & Cambridge Appliance Repair, Inc.

271 Main St, Ste 305A, Stoneham, MA 02180

Phone (Boston & Surrounding Areas): 617-262-5757

Phone (Cambridge, Somerville, Medford & More): 617-577-7277

Email: office@bostonappliance.biz